FAQ

After you pay the invoice, plants usually arrive in 7–10 days. Peak season, weather, or the courier can add time.

Orders are prepaid. There is no cash on delivery.

Delivery is not in the cart. We add it after we see your order and pincode, then send an invoice. You pay that total on the order page before we pack.

1. You order the plants in your cart. There is no payment yet. Item prices are the catalog prices at that time, not a price from your browser.
2. We review the order and add delivery for your pincode.
3. We send an invoice on WhatsApp. You can pay on the order page only after that invoice is ready.
4. We pack after you pay.

If the order is unpaid and has not shipped, you can request a cancel on the order page. After you pay, contact us before we ship. Once a plant is on the way, we cannot pull it back.

If we owe you money, we usually refund the same card, UPI, or net banking you paid with. The bank usually shows it in 5–7 working days after we send it. If that method will not work, contact us and we can send it another way.

Inspect the parcel on arrival. If it arrives dead or smashed, photograph the packing and the plant and write to us the same day at puspabitan@gmail.com or +91 7063172631. We will offer a replacement or a refund when the loss is on us.

We do not refund because a plant is smaller than you hoped, is not in bloom, or died after delivery from watering, heat, or planting.

Login uses an SMS one-time code to your Indian mobile number. You are responsible for the delivery address you save. Keep the number you use for OTP and WhatsApp reachable until the order is delivered.