Refund and shipping

Last updated August 26, 2026

Shipping

We deliver rose plants across India. After you pay the invoice, typical dispatch to delivery is 7–10 days. Timing can slip in peak season, extreme weather, or courier delays. We ship prepaid orders only — no cash on delivery.

Delivery charges are not in the cart. We add them after reviewing your order and pincode, then send an invoice. You pay that total on the order page before we pack.

Cancellation

If the order is still unpaid and has not shipped, you can request a cancel from the order page. We also cancel or reject an order if we cannot fulfill it (for example, a variety is no longer available). Unpaid cancelled orders do not need a refund.

After payment, contact us before we ship if you need to cancel. Once a plant is in transit we cannot pull it back.

Refunds

Prepaid-only. If we owe you money, we refund the original Razorpay method (card, UPI, or net banking). Bank credit usually shows in 5–7 working days after we process it. We do not refund to a different account.

Amounts are calculated from the order in our system, not from a figure you type.

Damage in transit

Plants are packed for shipping, but transit can still bruise a pot or dry a plant. Inspect the parcel on arrival. If it arrives dead or smashed, photograph the packing and the plant and write to us the same day at puspabitan@gmail.com or +91 7063172631. We will offer a replacement or a refund where the loss is on us.

We do not refund because a plant is smaller than you hoped, is not in bloom, or died after delivery from watering, heat, or planting.