Refund and shipping

Last updated September 26, 2026

Shipping

We deliver rose plants across India.

After you pay the invoice, orders are usually shipped within 7–10 days. Peak season or weather can add time, and delivery after that depends on the courier.

Delivery is not in the cart. We add it after we see your order and pincode, then send an invoice. You pay that total on the order page before we pack.

Payment

Orders are prepaid. There is no cash on delivery.

Cancellation

If the order is unpaid and has not shipped, you can request a cancel on the order page. After you pay, contact us before we ship. Once a plant is on the way, we cannot pull it back.

We may cancel if we cannot fulfill an order (for example, a variety is no longer available). Unpaid orders with no update for 30 days may be canceled.

Refunds

If we owe you money, we usually refund the same card, UPI, or net banking you paid with. The bank usually shows it in 5–7 working days after we send it. If that method will not work, contact us and we can send it another way.

We use the amounts on the order, not a number you type. If a delivered plant comes back, we refund after we confirm the return.

Damage in transit

Plants are packed for shipping, but transit can still bruise a pot or dry a plant.

Inspect the parcel on arrival. If it arrives dead or smashed, photograph the packing and the plant and write to us the same day at puspabitan@gmail.com or +91 7063172631. We will offer a replacement or a refund when the loss is on us.

What we do not refund

We do not refund because a plant is smaller than you hoped, is not in bloom, or died after delivery from watering, heat, or planting.